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[MOON BYUL] Important Notice About the Delivery of Moon Byul 1st Ontact Live MD
Date : 2020-06-23
Name : Bizent
Hits : 248

Hello, this is Bizent.


This information is for customers who ordered the Moon Byul 1st Ontact Live MD and/or want to change the recipient's information.


You must change the recipient's information via e-mail until June 29th at 11 AM (KST); any further request after the deadline will be automatically denied due to the delivery schedule; the delivery will be initiated within the Second week of July.

- The products have been delayed in the current manufacturing and shipping process, and we are working hard to ship them as soon as possible.


Each product has a different production schedule, causing a change/delay in the delivery schedule. Those items were produced after the pre-order; there is no sold-out situation in this period; an additional announcement about the regular order will be notified soon.


And Important Notice about the "Ontact Card" .


If you cannot find "Ontact Card" in the photobook, we will re-send the card after checking 

the wrapping status. The card should be on the backside of the photobook.


- Send us [a photo of the UNWRAPPED photobook] and [order number] via 

  1:1 contact or e-mail to apply for re-sending the card. 


- DO NOT UNWRAP THE PHOTOBOOK BEFORE THE REQUEST. 

  We might refuse your request if there is any damage to the wrapping.


- Please keep your card; it will be used for checking the prizewinner of the event.


Thank you.

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