Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the product has not been shipped yet.
If the product is not shipped yet, the cancellation can be made before 12:00p.m. on the next day of the order date through email, website bulletin board, or phone call.
In case of a bank transfer, the cancellation will be processed if the money is not transferred within 3 days.
If the cancellation request or cancellation approval was processed upon the customer's circumstances after the product was shipped, the customer will be responsible for all the related shipping fees, depending on the policies of each country involved.
- If you want an exchange/return, then a claim can be filed by email or website bulletin board within 7 days of receiving the purchased product.
- If the size of the purchased product does not fit, exchange will be processed only if the stock is available.
- If the customer simply changed his/her mind and requested for an exchanges/returns, he/she will be responsible for all the resulting expenses, including return fees and shipping costs.
- If return process is approved after checking the request, customer will be further notified about return fees and shipping fees in detail.
- The company will pay all return expenses when the product is different from its display or advertisement, when there are flaws in the products, or the product was misdelivered.
3. The following cases are ineligible for returns.(The only exceptions are when the product already had flaws or was misdelivered.)
- The reasons of exchanges/returns are not specified.
- The price list or labels on the product were removed.
- The product has been used.
- There are scratches, stains, or other marks on the product due to the customer’s fault.
- The packaging for the product (envelopes, cases, etc.) is lost.
- The return schedules were not followed.
- If the packaging for the products or the original products that are vulnerable to duplications are damaged.
4. Shipping Instructions
1. Shipping fee
- The overseas shipping fee is based on the shipping weight (including box weight) according to the rate of the shipping company that we use. 2. Delivery date
- Products will be usually delivered within 5-10 business days from the order date.
- The shipping period depends on the shipping country, product stock, customs clearance, etc.
- Once the parcel is shipped, the customers can track the package via email or My Page>Order Details Page. 3. Notification (Please be notified that the delivery may be slightly delayed in the following cases)
- The order was placed outside business hours, on a holiday or just before a holiday.
- During our company’s special holidays, major holidays including New Year’s Day or Lunar New Year season, or summer holidays.
- Congested traffic, or bad weathers.
- Orders made on Saturdays, Sundays, holidays, and feast days will be shipped on the next business day.