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FAQ

Question/Answer
Q. What is the exchange procedure?
Q
What is the exchange procedure?
A

If you leave an email at bizent@rbbridge.com with [order number + defective product or component photo attached], we will provide additional information regarding reshipment after confirmation.

However, please note that exchanges are not possible in the following cases.

* In case of wrinkling and scratches on the package

The package is an entity that protects the product and cannot be exchanged.

 

For accurate reading, please contact bizent@rbbridge.com.

Q. Can I cancel before delivery?
Q
Can I cancel before delivery?
A

In the case of cancellation before delivery, the customer cannot do it directly, so please submit [order number/name/contact information/cancellation status] together with 1:1 inquiry or email reception. Please note that shipping preparations start at 11 am and cancellations are closed at 11 am, so please note that after this time it may not be possible to cancel before delivery. (However, the delivery time may be changed depending on the situation.) In addition, if you do not have an order number at the time of registration, it may not be possible to receive it.

Q. Is it possible to edit recipient information after delivery?...
Q
Is it possible to edit recipient information after delivery?...
A

Impossible. When the parcel is sent, you must check with the shipping company directly by tracking the invoice number.

Q. The tracking number cannot be searched.
Q
The tracking number cannot be searched.
A

After packing, delivery can be tracked from that point when delivery is completed. In addition, please note that the delivery time for overseas delivery may vary depending on the flight schedule.

Q. I have purchased separately, is it possible to combine shipp...
Q
I have purchased separately, is it possible to combine shipp...
A

Combined shipping is possible only when [order number + recipient information] match.


Q. Can't choose a shipping company?
Q
Can't choose a shipping company?
A

Please note that delivery is in progress by designating a delivery company for smooth delivery to many countries. In addition, the delivery company may change according to the delivery policy, and when it changes, you can check it through the notice board on the website.

Q. What are the payment methods?
Q
What are the payment methods?
A

There are PayPal and Alipay.


Q. How do I change the options or quantity of a product?
Q
How do I change the options or quantity of a product?
A
After placing an order, it is not possible to change options or quantity. To change the order, there is a way to cancel the order and re-order. If you write [order number] together and leave it to bizent@rbbridge.com, we will help you with cancellation after confirmation. However, in the case of reservation products, the cancellation date is fixed, so please check the My Page of the product for details.
Q. What are the conditions for pre-purchase events?
Q
What are the conditions for pre-purchase events?
A

During the pre-purchase event period, the event is applied when the order status on My Page is set to [Product Preparation].