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Q. What is the exchange procedure?
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- Q
- What is the exchange procedure?
- A
-
If you leave an email at
bizent@rbbridge.com with [order number + defective product or component photo
attached], we will provide additional information regarding reshipment after
confirmation.
However, please note that exchanges are not
possible in the following cases.
* In case of wrinkling and scratches on the
package
▶ The package is an entity that protects
the product and cannot be exchanged.
For accurate reading, please contact
bizent@rbbridge.com.
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Q. Can I cancel before delivery?
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- Q
- Can I cancel before delivery?
- A
-
In the
case of cancellation before delivery, the customer cannot do it directly, so
please submit [order number/name/contact information/cancellation status]
together with 1:1 inquiry or email reception. Please note that shipping
preparations start at 11 am and cancellations are closed at 11 am, so please
note that after this time it may not be possible to cancel before delivery.
(However, the delivery time may be changed depending on the situation.) In
addition, if you do not have an order number at the time of registration, it
may not be possible to receive it.
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Q. Is it possible to edit recipient information after delivery?...
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- Q
- Is it possible to edit recipient information after delivery?...
- A
-
Impossible. When the parcel is sent, you
must check with the shipping company directly by tracking the invoice number.
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Q. The tracking number cannot be searched.
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- Q
- The tracking number cannot be searched.
- A
-
After packing, delivery can be tracked from
that point when delivery is completed. In addition, please note that the
delivery time for overseas delivery may vary depending on the flight schedule.
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Q. I have purchased separately, is it possible to combine shipp...
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- Q
- I have purchased separately, is it possible to combine shipp...
- A
-
Combined shipping is possible only
when [order number + recipient information] match.
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Q. Can't choose a shipping company?
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- Q
- Can't choose a shipping company?
- A
-
Please note that delivery is in progress by
designating a delivery company for smooth delivery to many countries. In
addition, the delivery company may change according to the delivery policy, and
when it changes, you can check it through the notice board on the website.
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Q. What are the payment methods?
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- Q
- What are the payment methods?
- A
-
There are PayPal and Alipay.
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Q. How do I change the options or quantity of a product?
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- Q
- How do I change the options or quantity of a product?
- A
- After
placing an order, it is not possible to change options or quantity. To change
the order, there is a way to cancel the order and re-order. If you write [order
number] together and leave it to bizent@rbbridge.com, we will help you with
cancellation after confirmation. However, in the case of reservation products,
the cancellation date is fixed, so please check the My Page of the product for
details.
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Q. What are the conditions for pre-purchase events?
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- Q
- What are the conditions for pre-purchase events?
- A
-
During
the pre-purchase event period, the event is applied when the order status on My
Page is set to [Product Preparation].
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